Dercom Privacy Statement

29 October 2018

Your privacy is very important to Dercom. We therefore comply with the privacy legislation. This means that your data are safe with us and that we always use them properly. We explain in this privacy statement what we at Dercom do with the information we learn about you.

If you have questions or if you would like to know what information exactly we record in respect of you, please contact

Contact form

You can use the contact form to ask us questions or submit requests.

We use your name and address details, telephone number and e-mail address for this purpose. We need these data to contact you. We retain this information depending on what is required by the nature of the form or the content of your e-mail to fully answer and handle it and for a period of six months thereafter.

Becoming a Customer

If you become our customer, we will use your personal data to be able to provide you with high-quality services.

We use your name and address details, telephone number, invoice address, e-mail address and payment details for this purpose. We also use your payment details if you have purchased a subscription from us. We require these in connection with the contract we conclude with you. We retain this information for up to two years after your order has been completed and for a period of seven years thereafter (this is the statutory retention obligation).


Our website uses cookies. Cookies are small files that can store information on your computer, telephone or tablet. We use functional cookies to ensure that the website operates properly and in a functional way. Tracking cookies can also be used to measure and record surfing behaviour.

If you visit our website, we only load functional cookies and your personal data are not stored. That is why do not have a cookie banner. We explain in our cookie statement which cookies we use for which purpose.

Provision to other companies or institutions

We do not provide your personal data to other companies, institutions or agencies, unless this is necessary for the service you purchase from us or if we are required by law to do so. One example is that we have the right to submit a report to the police in case fraud is suspected.

Google Analytics

We use Google Analytics to keep a record of how visitors use our website. We have signed the Google “Data Processing Amendment”. It includes strict agreements concerning the data they are allowed to record. We did not allow Google to use the Analytics information obtained for other Google services. We have Google anonymise IP addresses. This means that we do not store your personal data and this is allowed without you having to grant consent via a cookie banner.


The security of personal data is very important to us. We implement the following measures to protect your privacy:

Access to personal data is protected by means of a username and a password. We use secure connections (Secure Socket Layer or SSL) that protect all information exchanged between yourself and our website when you enter personal data.

Changes to this privacy statement

Naturally, we are obliged to adjust the privacy statement in case our service or business operations change. You should therefore always check the date above and check regularly whether new versions have been released. We will do our best to announce changes separately as well.

Inspection, changing and deletion of your data

You can always contact us if you have questions or if you would like to know what personal data we hold in respect of you. See the contact details below.

You have the following rights:

• receive an explanation of which personal data we possess and what we do with them

• inspect the exact personal data we possess

• have errors corrected

• have outdated personal data removed

• withdraw consent

• object to certain forms of use

Make sure you always indicate clearly who you are so that we can be certain that we do not change or remove data concerning the wrong person.

Submitting complaints

You have the right to submit a complaint to the supervisory authority if you are of the opinion that we are not helping you correctly. The name of this authority is the Dutch Data Protection Authority.

Dercom contact details

Platinawerf 24A

6641 TL Beuningen

+31 (0) 24 675 2574

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